Refund policy

If you are dissatisfied with the product you received for any reason, you may send it back within 30 days of receiving your product. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason for return inside the return package.

If 30 days have gone by since you received the items, unfortunately we cannot offer you a refund or exchange. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

We will credit one order per customer when the received package containing the originally ordered product(s), either opened or unopened, post marked within 30 days of the received date and the included RMA number obtained from customer service.

Cancellation

You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods and orders are processed quickly after they are received. We do not allow cancellations after 24 hours when an order is placed.

Exchanges

Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.

Please include a slip with your Order ID number, full name and clearly indicate the product name and info of the exchange item. We will reship the order free of charge and email you once the exchange has been made.

Shipping policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 7-10 business days after the shipment date, depending on the availability of the carrier provider and location. 

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $5.99 USD to all destinations.  

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via [email protected] to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.